Return PolicyPlease contact TID Watches before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and according to the order that has been placed. In case of complaint, the customer contacts TID Watches and gives information relevant and the reason for complaint.
Return ConditionsYou may return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product will not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. TID Watches suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
TID Watches will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to email it to us along with a brief description of your case.
Returning a ProductIf a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. TID Watches is NOT responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Return the product you have received and send us an email telling us which product you want instead.
Transport DamageIf the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed PackagesFor packages that are not cashed at your post office within 14 days, TID Watches reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org